PRIVACY POLICY

WE WILL NEVER SHARE, SELL, OR TRADE YOUR PERSONAL IDENTIFYING INFORMATION (PII).

We want to make sure that your internet experience feels as safe and hassle-free as possible. This Privacy Policy (top) & Cookie Policy (bottom of page) were made so that you can be assured that your Personally Protected Information (PPI) will be treated with integrity. If you have any questions about it, please feel free to go to "Contact Us" below - which is really just me. At this point, I'm a one-woman show, but I'll do my best for you. 😉

Last revised: 2/11/2019

 Please read this Privacy Policy before using this site or submitting any personal information. By using this Website, our products and/or services you consent to this Privacy Policy. If you do not agree with our Privacy Policy, the Cookie Policy (below) and the associated Terms of Service, please do not use or access this Website.

Introduction

This Privacy Policy is designed to help you understand how Impower Healing, LLC (hereafter “IMPOWER,” we,” “us,” or “our”) collects and uses personal information and the choices you can make regarding what we collect through (i) our websites including www.impowerhealing.com, www.pragmystic.com, www.tabithamarsh.com or other related websites or services (collectively, the “Website” or “Site”), and (ii) any information we collect offline such as emails and phone calls. 

1. Changes to this Privacy Policy

The terms of this Privacy Policy may change at any time.  Should we need to change this Policy, we will post the changes on this Website and update the Effective date of the policy to reflect the date of the changes.  By continuing to use this Site, our products, and services after these changes are implemented constitutes your acceptance of the Privacy Policy as modified. 

2. How do we obtain your consent?

You agree to this Privacy Policy, in its entirety, when you:

1) access or use of this web site;

2) select and register for an offer(s) on this web site by clicking the offer(s) presented;

3) sign up for services such as coaching;

4) provide us with personal information to become a learner on our site, make a purchase, or participate in a course;

5) participate in a voluntary survey; and/or

6) give your express consent to the terms of this Privacy Policy.

Additional Rights:

  • If you are a resident of the EU, please see “GDPR” as you may have additional rights.
  • California residents, please also see the “Note to California Residents” section for additional rights.

3. How do you withdraw your consent?

You may always opt out from our email list by going to the footer of any email that you have received and clicking the “unsubscribe” or “manage my preferences” button.  At this point, you may manage which lists that you want to be on or remove yourself from the entire email list.  Please keep in mind that if you remove yourself entirely, we may not be able to deliver services to you. 

Or, if you change your mind after you opt-in, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time by contacting us (see “Contact Us” below).

4. What information do we collect and what do we do with it?

We collect two kinds of information on this site: 1) Personal Data and 2) Non-Personal Data which you either submit voluntarily or which is collected automatically when you visit our website.

Personal Data (aka “Protected Personal Information” or “PPI”) means information that, if known, could be used to identify a natural person. We care about your private information and will never share, sell, or trade PII to other companies or organizations.  We collect the following data:

Basic contact and billing information:

  • Your name and email address – to deliver the service or product that you requested and to send reminders (prior to an event or appointment that the user has registered for)
  • Your name, email address, mailing and/or billing address, phone number, credit card number and expiration — when you purchase a product, course, or service from us.
  • Recipient’s name, email/mail address, and phone number: — in the case that you complete an online gift order, or schedule a coaching appointment for a family member.

Coaching information – to fulfill contractual agreements with you, provide superior service and meet legal and ethical requirements related to our coaching services.

  • Includes intake information of a more personal nature, self-assessment data and results, coaching notes, financial or business information, and other data related to the actual process of personal or business coaching.
  • This information is kept in the highest confidence and used to deliver the best possible service to you. Coaching records are kept in an Electronic Health Records (EHR) application (provided by Jane Software, Inc.) with bank-level encryption.

Information and Feedback You Provide in Forums/Blogs/Email/Discussion boards & Volunteer Surveys – to help improve our services, marketing research and to collect data on what product or services we should offer or develop in the future.

Technical/Statistical information – We also collect and store information that is generated automatically when you browse our site. This includes:

  • IP address (Internet Protocol Address used to connect your computer to the internet) — to prevent fraud, diagnose problems with the servicer, geographical location from which you accessed our website, etc.); information from cookies, information about your computer or device (e.g., device and browser type); information about how you use our website (e.g., which pages you have viewed, the time when you view them and what you clicked on; company name or business name (if applicable); and your answers to online quizzes and assessments we provide. This allows us, among other things, to improve the delivery of our web pages to you and to measure traffic on the Site.

Use of cookies [and similar technologies]: we use cookies and similar information-gathering technologies, such as web beacons, on our website. For more information, please see our Cookies Policy at the bottom of the page.

The above information helps us improve our Site and facilitates your online experience when accessing our Site.

5. Other ways we may use this information

  • Communication with Online learners: learners may receive emails about registration, their course content, changes to the course, course progress or other updates, the course Site itself and related course(s). Your email may also be used survey you about your usage, or collect your opinion – such as in giving course feedback or future courses you would like to see.
  • Data Profiling & Research: IMPOWER is constantly trying to improve our products, services, communication and other aspects of our business.  As such, we collate statistics or informative summaries about topics such as (but not limited to) customer behaviors, interests, booking patterns, and trends.  We may use this information to find other customers like you or to make automated decisions based on any findings, for example sending you marketing emails with content related to a prior purchase that you might be interested in.

In terms of research, we may aggregate (combine) this information and strip it of personally identifying information to create broad categories including demographics, which may be shared with our audience or with other 3rd parties for educational, statistical, and/or marketing purposes.

  • Hiring: In the event that IMPOWER considers an individual for employment or as an independent contractor, additional Personal Data may be collected. Specific data will vary depending on the position.  Please support@impowerhealing.com for more details.

6. Disclosure

IMPOWER may use and disclose information for the following purposes:

  • To you – to communicate with you or to fulfill any contracts we enter with you;
  • Operations – this includes various office, administrative, accounting, and business functions that support this practice’s ability to operate smoothly and provide superior service. Disclosure to these third parties is done only to the extent necessary to run our business;
  • Payments – to provide information necessary to submit bills to a third party responsible for payment of services provided to you. Generally this will be your full name, email address, billing address and credit card information;
  • Professional Consultation Support & Education – in order to make decisions about and support your wellness, life, and business goals your coach or instructor may consult about your case with other practitioners in order to gain insight or helpful tools for you or for their own professional development.  Also, because IMPOWER is an educational business, we may share anonymous details for teaching or educational purposes or combine similar cases into vignettes.  In either case, we will make every effort to not include any information which could be considered personally identifying so that we can hold a safe container for your healing and growth.
  • Legal Reasons — as required by federal, state, or local law; or due to lawsuits and disputes (such as in response to a court or administrative order)
  • Public Safety – when necessary to protect the rights, property or safety of users of the Site or the public.
  • If there are persons involved in your care or payment for you care (you may agree or object to sharing information).

7. Security

We take every precaution to protect our users’ information. When users submit sensitive information via the Website, all information is protected both online and offline.

Please be advised that, although we take every reasonable technological precaution available to protect your data, we cannot completely ensure or warrant the security of any information  transmitted to us as no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, we can make no assurances about our ability prevent any loss, misuse, or alteration to the information obtained from you or to any third party arising from any such loss, misuse or alteration.

Please ensure that you take all necessary precautions to protect your personal information while online.

Payment Security

We use a third party payment processor such as Stripe or Paypal.  In some cases the third party payment processor will be integrated into a third party application.  (For example, Stripe is integrated into Jane, and Stripe and Paypal are integrated into Thinkific.)  In all cases, payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. 

For more information on our payment processing please see “Payments” under “Third Party Applications.”

Information You Provide in Forums – Please note that if you give out personal information online through a discussion board, blog or other posting site, that information can be collected and used by third parties. Although we strive to protect our users’ privacy, we cannot guarantee the security of information you post in these forums.  Please consider wisely what you choose to share

8. Your privacy and third party services

We Use 3rd Party Services

The Site also includes links to other websites and provides access to products and services offered by third parties, whose privacy policies we do not control:

  • In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
  • When you access another website or purchase third-party products or services through the Site, use of any information you provide is governed by the privacy policy of the operator of the site you are visiting or the provider of such products or services.
  • This includes payment gateways and other payment transaction processors, who also have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
  • For these third party providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
  • Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada or the EU and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

  • Once you leave our course website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

COOPERATIVEPARTNERS/AFFILIATES/SALE OF ASSETS

  • We may also make some content, products and services available through our Site or by emailing messages to you through cooperative relationships with third-party providers, where the brands of our provider partner appear on the Site in connection with such content, products and/or services.
  • We may share with our provider partner any information you provide, or that is collected, in the course of visiting any pages that are made available in cooperation with our provider partner. In some cases, the provider partner may collect information from you directly, in which cases the privacy policy of our provider partner may apply to the provider partner’s use of your information.
  • The privacy policy of our provider partners may differ from ours. If you have any questions regarding the privacy policy of one of our provider partners, you should contact the provider partner directly for more information.
  • Please also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another company, information about our users may be among the transferred assets.

THIRD PARTY SERVICES WE USE

Below is a list of the Third Party Services we use to collect data and why:

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.  Where you have given IMPOWER your consent, we will use your information for some marketing purposes and to contact you from time to time regarding offers, news and other events and services you might be interested in. (Also see the “Cookies Policy” at the bottom of the page.)

Facebook Tracking Pixel

  • An analytics tool that measures the effectiveness of our advertising by understanding the actions people take on our Website. The collected data remains anonymous.
  • Personal Data collected: Cookies and Usage Data
  • Facebook’s privacy policy: https://www.facebook.com/about/privacy/

Google Analytics (Google Inc.)

  • Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
  • Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
  • Personal Data collected: Cookies and Usage Data.
  • Place of processing: US – Privacy Policy – Opt Out.

Data Storage

We use your information no longer than necessary, considering any legal obligations we have (e.g., to maintain records for tax purposes), any other legal basis we have for using your information (e.g., your consent, performance of a contract with you or our legitimate interests as a business); or from the point that you request IMPOWER to stop using your information for marketing purposes, whichever is sooner.  At this point, your information is minimized and only used for analysis.

Convertkit, LLC

  • All email contact information (email address, first name) is stored by the Convertkit email service which delivers our newsletters and Direct Email Marketing. Your information can only be accessed by those who help manage those lists in order to deliver e-mail to those who would like to receive IMPOWER’S newsletters.
  • All of the newsletters that are sent to you by IMPOWER include an “unsubscribe” or “manage subscriptions” link. To see more about unsubscribing see “How do I withdraw my consent?”
  • If you do unsubscribe from marketing or newsletter emails, you will still receive essential calls, SMS texts, or email communications regarding things such as appointments you have booked, information about products that you have purchased, or if you are affiliate – information regarding our affiliate programs.

Convert Kit’s Privacy Policy: https://convertkit.com/privacy/

Janeapp

  • Janeapp is an Electronic Health Records (EHR) Application created by Jane Software Inc (“Jane”).
  • Your personal and business coaching information is particularly sensitive and that is why we use an EHR to store your contact and billing information, intakes and coach notes, plus other materials surrounding your coaching experience. It supplies the highest standard of encryption  (the same as used for Medical or Bank records). 
  • Jane processes credit card information through an integration with Stripe. The information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, they follow all PCI-DSS requirements and implement additional generally accepted industry standards.
  • “Jane”, is based in Canada however your data is stored on a secure US server. For Jane’s full updated security policies see:  https://jane.app/guide/privacy-and-security/list-of-security-features

 

Thinkific

  • Our course and course site is hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allows us to sell our courses and products to you.
  • Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.
  • When you click on links on our course site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
  • If you make a purchase via Thinkific, they use a third party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. 
  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
  • PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.
  • For more insight, you may also want to read Thinkific’s Terms of Service here https://www.thinkific.com/resources/privacy-policy/ or Privacy Statement here https://www.thinkific.com/resources/terms-of-service/ .

Payment Processing

When you make a purchase on our site, we use a third party payment processor such as Stripe or Paypal. Payment processing services enable us to process payments by credit card, bank transfer or other means.

  • By clicking on the payment button, you understand and agree that: (i) you will be leaving the IMPOWER website and will be transferring to their payment platform,  (ii) any your information you enter shall be subject to their own privacy policy,  (iii) they shall be responsible for all processing of your information and (iv) (for customers living in the EU) your information may be processed and stored outside of the European Union.
  • To ensure greater security, our Sites share only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
  • Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

 

PayPal Inc. (aka “PayPal”)

  • PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments using their PayPal credentials.
  • Personal Data collected: various types of Data as specified in the privacy policy of the service here: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
  • Paypal links may be embedded into the Site or directly into 3rd party software, such as Thinkific, our learning Site software.

 

Paypal or Stripe via Thinkific (See “Thinkific” under “Data”)

  • Paypal and/or Stripe payment services may be integrated into our online learning platform, Thinkific. (To learn more see “Thinkific” under “Data”)

 

Stripe via Janeapp (See “Jane” under “Data”)

9. Age of consent

By using this site, you represent that you are at least the age of majority or an emancipated minor in your state or province of residence.  If you are 13 years or older, you may only browse the site with a guardian’s permission and agreement to the terms of service, privacy policy, and cookies policy (please see terms of service).  Product or services geared towards teens may only be purchased by an adult 18 or over with a valid credit card and we may require parental consent to participate in said programs or services at our sole discretion. In no case, may persons under the age of 13 use this website – nor will we knowingly collect information on this group.  Non-compliant emails will be deleted and may results in a loss of services to that individual at our sole discretion.

10. California Privacy Rights

If you are a California state resident, we provide you with information above on how to exercise your choice options such as your right to opt-out or opt-in for use of your Personal Information by third parties for marketing purposes. Therefore, pursuant to the California Civil Code, we are not required to maintain or disclose a list of the third parties that received your Personal Information for marketing purposes during the preceding year. If you are a California resident and wish to request information about how to exercise your third party disclosure choices or other rights afforded under the law of the State of California, please see “Contact Us” below for details on how to contact us.

11. GDPR

The GDPR (aka “General Data Protection Regulation”) took effect on May 25, 2018, and is intended to protect the data of European Union (EU) citizens.

As a business based in Oregon, USA that markets its site, content, products and/or services primarily in North America; we do not specifically target our marketing to the EU or conduct business in or to the EU in any meaningful way. If the data that you provide to us in the course of your use of our site, content, products and/or services is governed by GDPR, we will abide by the relevant portions of the Regulation.

If you are a resident of the European Economic Area (EEA), or are accessing this site from within the EEA, you may have the right to request: access to, correction of, deletion of; portability of; and restriction or objection to processing, of your personal data, from us. This includes the “right to be forgotten.” 

To make any of these requests see “Contact Us” below.

12. Contact us

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at: support@impowerhealing.com or send a letter:


IMPOWERHEALING, LLC

7410 SW Oleson Rd., #230

Portland, Oregon 97223

 

All requests must be labeled on the email subject line or envelope and clearly stated on the actual request. 

For California Privacy Rights, please write, “Your California Privacy Rights”

For GDPR related requests, please write, “GDPR.”

For all other request, please write a clear statement of the request for most efficient response.

For all requests, please include your name, street address, city, state, and zip code and email address for our recordkeeping purposes.  We will not accept requests via the telephone or by fax. We are not responsible for notices that are not labeled or sent properly or that do not have complete information.

To opt out of our email list: Go to item #3 towards the top, How do you withdraw your consent?”

COOKIE POLICY

While not quite as fun as the cookies and milk kind, browser cookies do not have to be scary. In most cases, they are designed to 1) make your navigating experience easier (such as remembering your logon information or to process payments) and 2) allow us to analyze how our website and advertising is working and to collect other anonymous data. If you are like me though, you totally want to at least get a gist of what people are actually collecting - so wish granted! You'll find that information detailed below.

What are Cookies and how do we use them?

  • Like many websites, we use “cookies” or other similar tracking technologies in order to obtain certain types of information when you access our Site, or our advertisements, or other content provided by us or by others on our behalf from other sites. The information collected does not usually directly identify you; oftentimes, the information is tied to a cookie ID, advertising ID, IP address, or similar online/device identifier.
  • A Cookie is a small piece of data sent from a website and stored on the user’s computer for record keeping purposes. Cookies help websites remember information such as keeping track of what is in your shopping cart, user preferences, authenticating whether you are logged in or not, or tracking your browsing history (source: Wikipedia). https://en.wikipedia.org/wiki/HTTP_cookie
  • A cookie cannot be read by a website other than the one that set the cookie. A cookie cannot pass on a computer virus or capture any of the Personally Identifiable information.
  • The Site also may use web beacons (aka single-pixel graphic files also known as “transparent GIFs”) to access cookies and to count users who visit the Site or open HTML-formatted email messages.

We use Cookies and similar tracking technologies to:

  • Personalize your experience with our Site;
  • Improve the performance of our Site to provide you with a better user experience.
  • Gather information including the date and time of your visits to our Site, the pages viewed, and the time spent at our Site.
  • Control the display of advertisements;
  • Help us customize our web content to your needs, deliver advertisements, identify how many unique users visit us, and track user trends and patterns.
  • Help our website recognize a user’s browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. This keeps you from having to re-enter your preferences on certain areas of the Site where you may have entered preference information before.      
  • Please note that in order to use certain services offered through our Site, your web browser must accept cookies. If you choose to block our use of cookies on this Site, some aspects of the Site may not work properly, you may not be able to access all or part of our Site, and you may not be able to use all of the features available.

You consent to using Cookies on our Site.

  • By continuing to use our Site, you are deemed to consent to our use of the cookies described in this Policy along with the Terms of Service and Privacy Policy (above).[insert links]  If you do not consent to IMPOWER using cookies as described in this Policy, then you may block our use of cookies as described in the following section.

Blocking our use of Cookies

If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

These settings are different in different browsers, therefore we recommend that you visit the help site of the browser that you are using and search for “Cookies”.  Cookies are easy to delete but keep in mind that they must be deleted from each browser that you use.  Here are some of the more common browser help sites:

What types of Cookies do we use?

STRICTLY NECESSARY COOKIES

We use cookies where they are essential for the operation of our Site, such as to enable you to use our shopping basket function when purchasing products and services.

SESSION COOKIES

We use cookies to allow our Site to uniquely identify your browsing session, which allows us to coordinate this information with data from our website server.

 ANALYTICS

We use “analytics” cookies, which, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our Site and which parts of our Site are most popular. This helps us gather feedback so that we can improve our Site and offer the best user experience.

 TARGETING

Cookies that record your visit to our Site, the pages you have visited, and the links you have followed. We will use this information to make our advertising more relevant to your interests, and we may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use, or that are used by our affiliates and partners, and the purposes for which they are used in the table below and in our Privacy Policy:

Marketing/Targeting

Cookie

Provider

Expires

Description

 

_fbp

IMPOWER via Facebook

Session

Helps us to target Facebook Marketing to people who have already visited our site when they are on Facebook or a platform powered by Facebook.

Targeting/

Remarketing (pixel)

Analytics/Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Cookie

Provider

Expires

Description

 

_ga

Google Analytics

2 years

Assigns a randomly generated number to identify and distinguish unique user. It is used to calculate visitor, session and campaign data for the site’s analytics and performance measures

Analytics/

Performance Cookie

_gat

Google Analytics

session

Used to throttle the request rate – limiting the collection of data on high traffic sites or peak use times.

Analytics/

Performance Cookie

_gat_gtag_UA_104061886_1

Google Analytics

 

Provides us with data on unique browser visits to our website.

Analytics

_gid

Google Analytics

session

Records the start and end of each visit to our website.

Analytics

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